Responsible gambling

If you're experiencing problems with your gambling, don't worry - there's help available. We encourage responsible gaming practices to ensure a safe and enjoyable experience for all our players.

Self-Exclusion Program

We understand that sometimes people may need a break from their favorite games or casino activities. Our Self-Exclusion program allows you to voluntarily take a time-out from gambling, either temporarily or permanently.

To self-exclude:

Visit the Guest Services desk at Casino at West Edmonton Mall Casino
Provide identification and confirm your decision

Your account will be frozen for 24 hours to 6 months (your choice) preventing any further access to our casino. During this period, you can reassess your gaming habits and reach out if needed.

Deposit Limits

You have the option to limit your deposits at Casino at West Edmonton Mall Casino, either daily or in advance, using the following steps:

Visit the Guest Services desk
Inform staff of your deposit limits request

This feature helps maintain a balance between enjoyment and responsibility, enabling you to stay within set boundaries.

Time-Outs

Take regular breaks from gaming by setting time-outs at Casino at West Edmonton Mall Casino:

24 hours: One-day break with immediate effect after visiting the Guest Services desk
Temporary (up to 6 months): Freeze your account for a specified period; please visit Guest Services in person or online through AGlC's self-exclusion program
Permanent: Close your membership and restrict access permanently

Voluntary Self-Exclusion

If needed, you can self-ban yourself from accessing our casino for up to 5 years. This measure helps prevent future temptations:

Contact the Alberta Gaming Liquor & Cannabis Commission (AGLC) via their website or phone
Complete a voluntary self-exclusion agreement

During this period, you'll receive no promotions or communications related to Casino at West Edmonton Mall Casino.

Problem Gambling Resources

We've linked resources below for those in need of support:

Gamblers Anonymous Alberta
Problem Gambling Helpline

Please explore these options should you require assistance. We strive to provide an enjoyable experience while maintaining responsible practices.

Casino at West Edmonton Mall Casino promotes a positive gaming environment for everyone's benefit.