Terms and conditions

LEGAL STATUS
The Casino at West Edmonton Mall is operated by Gateway Casinos & Entertainment Limited and regulated by the Alberta Gaming, Liquor and Cannabis Commission (AGLC). Our license number is AGLC-2018-CAS-001847.
REGISTRATION AND LOGIN PROCESS
To become a member of My Club Rewards, you must present valid government-issued photo identification at our Guest Services desk to complete a membership form. Once verified, your account will be activated instantly and you can begin earning points immediately. Our registration process is subject to the following terms:a. A minimum age of 18 years (Alberta's legal gambling age) applies;b. One membership per person; andc. Membership is open to all visitors with valid identification.
GAMES AND SOFTWARE PROVIDERS
The Casino at West Edmonton Mall offers a variety of games including slots, live table games, electronic gaming, Replay Arena, VLTs, and poker. Our games are provided by the following software vendors: Scientific Games, IGT (International Game Technology), Aristocrat Gaming, Konami Gaming, and Bally Technologies.
BONUSES AND PROMOTIONS
We offer various bonuses and promotions to our members. The terms of these offers may change from time to time.a. Welcome Bonus: New member bonus of 250 My Club Rewards points plus $25 in slot bonus play upon first visit;i. This bonus is activated immediately after completing the registration process with valid identification at our Guest Services desk.ii. Bonus play must be used within seven days of activation on eligible slot machines.
b. Recurring Promotions:i. Royal Spins: Friday from 6PM to 9PM, earn 500 Encore Rewards Points to qualify;A) $2,250 Slot Bonus Play available for qualifying members.ii. Winner's Edge program and My Club Rewards membership promotions also apply.
c. Cashback Offers:i. VIP members receive a 2% cashback on slot losses over $500 per visit, credited monthly to their My Club Rewards account.
VIP AND LOYALTY PROGRAM
Our loyalty program is called My Club Rewards and it offers various tiers: Bronze, Silver, Gold, and Platinum.a. To qualify for the Starlight Room (high-limit gaming experience), you must be a member of our loyalty program with valid identification at all times.
PAYMENT METHODS AND BANKING TERMS
The following payment methods are accepted:a. Cash deposits at the cashier: minimum $20, maximum $9,999;i. Cash withdrawal from slot machines also available.b. Debit/Credit card transactions: Visa, Mastercard, and Interac;i. Daily deposit limits of $5,000 apply at our cashiers.
KEY TERMS AND CONDITIONS
The following terms are applicable:a. Bonus Terms: i. Bonus play valid on slot machines only.ii. Maximum bet $25 per spin on bonus funds.iii. Table games excluded from bonus play.b. Account Restrictions: Self-exclusion program available through AGLC for Alberta-licensed casinos, temporary cooling-off periods of 24 hours to six months.
MOBILE AND TECHNICAL FEATURES
We have a mobile app (iOS and Android) for tracking your points and viewing promotions exclusively.a. Our website is fully optimized for mobile browsing with responsive design and fast loading times.
SECURITY AND FAIR PLAY
The Casino at West Edmonton Mall maintains strict security measures:a. All payment processing data protected by 256-bit SSL encryption standards;b. Gaming machines certified by GLI (Gaming Laboratories International) and regularly inspected by AGLC compliance officers; i. Random Number Generator (RNG) system ensures the fairness of our gaming machines.

10 RESPONSIBLE GAMBLING FEATURES

We support responsible gambling practices:a. Self-exclusion program available through AGLC for Alberta-licensed casinos;b. Voluntary deposit limits and temporary cooling-off periods from 24 hours to six months;i. Links provided on our website to problem gambling resources (AGLC, Gamblers Anonymous Alberta, Problem Gambling Helpline).

11 ADVANTAGES AND DISADVANTAGES

Please note the following:a. Large selection of gaming machines and table games available.b. Located in West Edmonton Mall, one of the world's largest shopping centers.i. Free parking available for our customers.

12 GENERAL CASINO INFORMATION

Our casino is open since September 26, 2018 and operated by Gateway Casinos & Entertainment Limited.a. Supported languages: English (primary), French customer service available;i. Chinese dining options available at King of Kings restaurant.b. Accepted countries:i. Canada (open to all visitors with valid ID age 18+);ii. United States, United Kingdom, European Union countries also accepted.

By accepting these terms and conditions, you agree to the rules governing our casino operations. If there are any questions or concerns regarding these Terms and Conditions, please refer to them when entering the premises of The Casino at West Edmonton Mall.